Front Desk Coordinator, Oncology Services

Mercyhealth; Freeport (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Tuition reimbursement

Employee discounts

Job summary

Mercyhealth Freeport Hospital in Freeport, IL is seeking a receptionist to be the front line for patients and visitors. You will coordinate scheduling, registration, cash handling and provide essential support in a busy oncology services environment.

The role emphasizes accurate EMR registration in Epic, HIPAA compliance, and courteous patient interactions. Flexible hours may be required to meet peak times, with full-time benefits and competitive pay.

Qualifications

• High School diploma or equivalent preferred.
• Reception or medical receptionist experience preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of medical terminology.
• Basic keyboard skills and familiarity with Epic preferred.

Responsibilities

• Answer inbound telephone calls and route to appropriate personnel.
• Register patients and schedule appointments in Epic.
• Collect co-pays and process payments per policy.
• Greet visitors and manage lobby access and badges.
• Maintain office supplies, mail and equipment.

Skills

Customer service

Telephone etiquette

Cash handling

Epic scheduling

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Mercyhealth Freeport Hospital in Freeport, IL is seeking a receptionist to be the front line for patients and visitors. You will coordinate scheduling, registration, cash handling and provide essential support in a busy oncology services environment.

The role emphasizes accurate EMR registration in Epic, HIPAA compliance, and courteous patient interactions. Flexible hours may be required to meet peak times, with full-time benefits and competitive pay.