Medical Receptionist & Patient Scheduling Specialist

Mercy Health Corporation; Freeport (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Mercyhealth in Freeport, IL, is looking for a friendly front desk receptionist to greet patients, answer calls, schedule appointments, and guide visitors. You will register patients in Epic, verify insurance, process payments, and support MyChart activation while maintaining privacy.

This full-time role requires good communication, basic keyboard skills, and a customer-service mindset. Prior medical reception experience and knowledge of Epic are a plus; training is provided.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or front desk experience preferred.
• Excellent communication and customer service skills.
• Ability to verify insurance and complete patient registration.
• Familiarity with Epic and MyChart is a plus.

Responsibilities

• Answer incoming calls, greet patients, and assist visitors.
• Schedule patient appointments in Epic and manage registration check-in.
• Verify insurance, update demographics, and collect payments.
• Assist patients with MyChart signup and activation.
• Protect patient privacy and maintain confidentiality.

Skills

Customer service

Phone etiquette

Epic familiarity

Medical terminology

Data entry

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Mercyhealth in Freeport, IL, is looking for a friendly front desk receptionist to greet patients, answer calls, schedule appointments, and guide visitors. You will register patients in Epic, verify insurance, process payments, and support MyChart activation while maintaining privacy.

This full-time role requires good communication, basic keyboard skills, and a customer-service mindset. Prior medical reception experience and knowledge of Epic are a plus; training is provided.