Receptionist, Oncology Services - Full-Time

Mercyhealth; Freeport (IL); Presencial; USD 23 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Tuition reimbursement

Employee discounts

Resumo da oferta

Mercyhealth Freeport Hospital in Freeport, IL is seeking a receptionist to be the front line for patients and visitors. You will coordinate scheduling, registration, cash handling and provide essential support in a busy oncology services environment.

The role emphasizes accurate EMR registration in Epic, HIPAA compliance, and courteous patient interactions. Flexible hours may be required to meet peak times, with full-time benefits and competitive pay.

Qualificações

• High School diploma or equivalent preferred.
• Reception or medical receptionist experience preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of medical terminology.
• Basic keyboard skills and familiarity with Epic preferred.

Responsabilidades

• Answer inbound telephone calls and route to appropriate personnel.
• Register patients and schedule appointments in Epic.
• Collect co-pays and process payments per policy.
• Greet visitors and manage lobby access and badges.
• Maintain office supplies, mail and equipment.

Conhecimentos

Customer service

Telephone etiquette

Cash handling

Epic scheduling

Formação académica

High School diploma or equivalent

Ferramentas

Epic EMR

Descrição da oferta de emprego

## Receptionist, Oncology Services - Full-TimeApply: Mercyhealth Freeport Hospital - Freeport, IL: Full time: Posted Today: 2026-03615**OVERVIEW**The receptionist acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests. **SCHEDULE**: 40-hours per week**SHIFT**: Days **ESSENTIAL DUTIES AND RESPONSIBILITIES*****Clerical**** Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes *Epic* *Messages* to nursing and provider as appropriate.* Retrieves messages from voice mail and forwards to appropriate personnel.* Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.* Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.* Monitors visitor access and issues passes when required.* Receives, sorts, and routes mail, and maintains and routes publications.* Orders, receives, and maintains office supplies.* Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.* Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.* Performs other clerical duties as needed.### ***Epic Scheduling and Registration**** Schedules patient appointments* Responsible for EMR Electronic Medical Records registration check-in processes in *Epic*.* Loads, verifies and updates patient demographics.* Scans, loads and verifies insurance coverage.* Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.* Reviews all Alerts in *Epic* and refers patient to a PFC when necessary.* Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.* Provides patient with an estimated self-pay obligation when appropriate.* Performs cashiering functions online payment posting within Epic.* Processes payments and deposits by adhering to the systems Cash Handling Policy.* Completes daily closing report and balances their individual cash drawer at the end of each day.* Performs petty cash count in and out daily and records appropriately.* Assist patients with MyChart signup and activation.* Replies to MyChart messages in a timely manner, closing messages when complete.* Safeguards patient privacy and confidentiality per MHS policies.* Preps Routes daily for upcoming appointments for frontline registration.* Reviews daily work queues and corrects identified patient registration errors.* Utilizes Epic waitlists based on provider preference.* Reviews and updates no-shows and cancellations for the day**EDUCATION AND/OR EXPERIENCE*** High School diploma or equivalent preferred* Previous medical reception or reception experience preferred.**OTHER SKILLS AND ABILITIES*** Understands and demonstrates Critical Moments of Service techniques and standards* Ensures reception and lobby areas are well maintained and clean* May be required to work flexible hours and overtime during peak hours.* Preforms all other duties as assigned.* May be responsible for working in alternate locations* Basic knowledge of keyboard skills and medical terminology preferred.* Good interpersonal and written communication skills.* Basic knowledge of Epic preferred.**LEVEL OF SUPERVISION**Some independent judgment is required, but alternatives are limited by standard practices or procedures**PAY RANGE:**$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:* Medical, Dental, Vision* Life & Disability Insurance* FSA/HSA Options* Generous, accruing paid time off* Paid Parental and caregiver leave* Career advancement and educational opportunities* Tuition and certification reimbursement* Certification Reimbursement* Well-being Programs* Employee Discounts* On-Demand Pay* Financial Education* Annual recognition/awards events* Partner appreciation days* Family entertainment/attractions discount* Community service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.