Patient Concierge & Scheduler (Medical Receptionist)

Mercyhealth; Freeport (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Mercyhealth in Freeport, IL is seeking a full-time receptionist to be the first point of contact for patients and visitors. You will manage front-desk activities, schedule appointments, and assist with Epic-based registration and billing processes.

Responsibilities include verifying insurance, collecting co-pays, assisting with MyChart, and maintaining accurate records while ensuring privacy. The role requires excellent communication and the ability to handle multiple tasks efficiently in a busy

Qualifications

• Excellent interpersonal communication and customer service abilities.
• Ability to manage patient information with confidentiality and HIPAA awareness.
• Familiarity with basic medical terminology.
• Proficient with keyboard and data entry.

Responsibilities

• Answer phones and greet patients and visitors.
• Schedule appointments and assist with patient registration in Epic.
• Verify insurance information and collect payments.
• Assist patients with MyChart and basic patient information updates.
• Maintain lobby area and office supplies; process faxes and mail.

Skills

Interpersonal skills

Written communication

Cash handling

Keyboard skills

Medical terminology

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth in Freeport, IL is seeking a full-time receptionist to be the first point of contact for patients and visitors. You will manage front-desk activities, schedule appointments, and assist with Epic-based registration and billing processes.

Responsibilities include verifying insurance, collecting co-pays, assisting with MyChart, and maintaining accurate records while ensuring privacy. The role requires excellent communication and the ability to handle multiple tasks efficiently in a busy