Front Desk Coordinator — Mental Health Clinic

LifeStance Health Inc.; Jacksonville (FL); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist at our Jacksonville, FL location. The role handles front desk duties, patient check-in/out, scheduling, and billing support in a fast-paced mental health practice.

You will assist patients with telehealth access, portal issues, and payments while maintaining a welcoming, confidential environment and ensuring smooth daily operations for clinicians and staff.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• Experience in healthcare operations or customer service preferred.
• Proficient in Microsoft Office and EMR systems.
• Strong communication and multitasking abilities.

Responsibilities

• Greet and check in/out patients with courtesy.
• Prepare patient charts; verify demographics and payments.
• Assist with scheduling, telehealth access, and portal issues.
• Collect co-pays and account balances at time of service.
• Verify insurance eligibility and resolve related issues.
• Support clinicians with administrative tasks and paperwork.

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist at our Jacksonville, FL location. The role handles front desk duties, patient check-in/out, scheduling, and billing support in a fast-paced mental health practice.

You will assist patients with telehealth access, portal issues, and payments while maintaining a welcoming, confidential environment and ensuring smooth daily operations for clinicians and staff.