Front Desk Coordinator – Mental Health Clinic

LifeStance Health Inc.; Atlanta (GA); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

401k employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at our Brookhaven location in Atlanta. The role focuses on delivering excellent in-person and remote patient service, handling scheduling, payments, and documentation to ensure smooth daily operations.

The candidate will support clinicians, coordinate with patients via phone, email, and portal, and help maintain a positive, compliant office environment and high-quality patient experience.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar.
• Proficient in using Microsoft Office and EMRs.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in/out patients at front desk in a courteous manner.
• Manage patient scheduling, billing questions, and insurance verification.
• Assist patients with telehealth access and portal issues; triage urgent requests.
• Maintain front desk area, process payments, and support clinicians and staff.

Skills

Multitasking

Customer service

Communication skills

HIPAA

Microsoft Office

Education

High School Diploma

Associate/Bachelor preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at our Brookhaven location in Atlanta. The role focuses on delivering excellent in-person and remote patient service, handling scheduling, payments, and documentation to ensure smooth daily operations.

The candidate will support clinicians, coordinate with patients via phone, email, and portal, and help maintain a positive, compliant office environment and high-quality patient experience.