Front Desk & Patient Care Coordinator – Mental Health

Lifestance-Health; Jacksonville (FL); On-site; USD 49,321,000 - 66,659,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k match

Parental leave

Paid time off

Holiday pay

EAP

Job summary

LifeStance Health seeks a Practice Coordinator in Jacksonville to run daily front office operations, ensuring excellent patient experiences for in-person and telehealth visits. You will manage scheduling, check-ins/outs, payments, and insurance verifications while supporting clinicians and staff.

The role emphasizes HIPAA compliance, strong communication, and teamwork within a growing mental health care team. Competitive benefits and a starting wage of $20.25/hour are provided.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar setting preferred.

Responsibilities

• Manage front desk and greet patients in a courteous manner.
• Handle patient payments and insurance co-payments at point of service.
• Assist patients with telehealth access and portal issues.
• Verify insurance eligibility and resolve related questions.
• Coordinate with clinicians and staff to ensure smooth clinic operations.
• Support clinicians with administrative tasks like letters and faxes.

Skills

Multitasking

Communication

HIPAA

MS Office

EMR systems

Customer service

Education

High School diploma or equivalent

Associate/Bachelor's degree preferred

Tools

EMR software

Job description

LifeStance Health seeks a Practice Coordinator in Jacksonville to run daily front office operations, ensuring excellent patient experiences for in-person and telehealth visits. You will manage scheduling, check-ins/outs, payments, and insurance verifications while supporting clinicians and staff.

The role emphasizes HIPAA compliance, strong communication, and teamwork within a growing mental health care team. Competitive benefits and a starting wage of $20.25/hour are provided.