Front Desk Coordinator — Mental Health Clinic

LifeStance Health; Charleston (SC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Charleston, SC is seeking a Medical Office Receptionist to manage front desk daily activities and ensure excellent patient service for in-person and telehealth clients.

You will handle scheduling, admissions, payments, and general office duties while supporting clinicians and staff in a fast-paced behavioral health practice. The role requires strong communication, multitasking, HIPAA compliance, and proficiency with Microsoft Office and EMRs.

Qualifications

• Ability to multitask and prioritize duties to support high-quality patient experience.
• Excellent written and verbal communication; ability to work independently and in a team.
• Proficiency with Microsoft Office and EMR systems; knowledge of HIPAA compliance.

Responsibilities

• Greet patients and manage front desk activities; check-in/out for in-person visits.
• Coordinate scheduling, billing questions, and patient portal issues.
• Process payments and co-pays; verify insurance and eligibility.
• Maintain office cleanliness and organization to support smooth operation.
• Provide compassionate customer service and crisis/de-escalation as needed.

Skills

Multitasking

Team player

Strong communication

HIPAA compliance

Education

High School diploma or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Charleston, SC is seeking a Medical Office Receptionist to manage front desk daily activities and ensure excellent patient service for in-person and telehealth clients.

You will handle scheduling, admissions, payments, and general office duties while supporting clinicians and staff in a fast-paced behavioral health practice. The role requires strong communication, multitasking, HIPAA compliance, and proficiency with Microsoft Office and EMRs.