Front Desk Coordinator – Mental Health Clinic

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Mount Pleasant (SC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Mount Pleasant, SC, is seeking a Medical Office Receptionist to manage the front office and provide high-quality customer service to both in-person and remote patients and clinicians.

Starting at $20.25/hour, with quarterly bonus/incentive potential, the position is located at 871 Lowcountry Blvd, Suite 200. Roles include scheduling, billing inquiries, telehealth support, and general office duties.

Qualifications

• High school diploma or equivalent required; associates or bachelor’s preferred.
• 1+ year experience in healthcare operations, customer service, or related setting.
• Proficiency in MS Office & EMR systems; ability to handle sensitive information (HIPAA).

Responsibilities

• Manage front desk daily operations and patient flow.
• Greet and check in/out patients with courtesy.
• Assist patients via phone, email, or portal for scheduling and billing questions.
• Support telehealth access and patient portal issues.
• Process payments, collect co-pays, and verify insurance eligibility.
• Coordinate with clinicians and staff to ensure appointment accuracy.
• Maintain a clean, welcoming office environment and patient records.
• Respond to patient needs with professionalism and empathy.

Skills

Multitask management

Teamwork

Communication skills

MS Office & EMRs

HIPAA handling

Education

High School or equivalent

Associates/Bachelor preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Mount Pleasant, SC, is seeking a Medical Office Receptionist to manage the front office and provide high-quality customer service to both in-person and remote patients and clinicians.

Starting at $20.25/hour, with quarterly bonus/incentive potential, the position is located at 871 Lowcountry Blvd, Suite 200. Roles include scheduling, billing inquiries, telehealth support, and general office duties.