Front Desk Concierge & Visitor Experience Lead

Haverford Township; Havertown (Delaware County); On-site; USD 35,000 - 52,000; Full time

Job summary

Haverford Township seeks a friendly Receptionist to be the welcoming face of the organization. The role requires superb communication, problem‑solving, and a calm, professional presence in a busy environment.

You will greet visitors, answer calls on multiple lines, route inquiries, and resolve issues with tact. A strong work ethic and ability to work independently while supporting the team are essential.

Qualifications

• 2 years of professional office experience.
• Proficiency with Microsoft Office Suite.
• Superior customer service with public interaction.
• Professional appearance and work products.
• Ability to work at a very fast pace with little supervision.
• Able to pass drug/alcohol screenings.
• Excellent verbal and written communication and problem‑solving skills.
• Team player with self‑directed priorities and initiative.
• Discretion handling confidential material.
• Strong attention to detail.

Responsibilities

• Greet and assist visitors warmly and efficiently.
• Answer and route incoming calls across multiple lines.
• Determine appropriate department or staff for each caller.
• Resolve concerns diplomatically when callers are unhappy about voicemail.
• Maintain a calm, courteous demeanor while managing competing demands.
• Represent the Township with professionalism at all times.

Skills

Multitasking

Communication

Problem‑solving

De‑escalation

Customer service

Attention to detail

Discretion

Team player

Self-directed

Education

High school diploma

Tools

Microsoft Office

Job description

Haverford Township seeks a friendly Receptionist to be the welcoming face of the organization. The role requires superb communication, problem‑solving, and a calm, professional presence in a busy environment.

You will greet visitors, answer calls on multiple lines, route inquiries, and resolve issues with tact. A strong work ethic and ability to work independently while supporting the team are essential.