Senior Front Desk & Concierge Lead

Hamilton Lane; Conshohocken, Northern (Montgomery County, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Tuition reimbursement

Paid time off for volunteering

Adoption reimbursement

Travel support for nursing parents

Employee stock purchasing plan

Job summary

Hamilton Lane seeks a polished Senior Receptionist to lead front-of-house at our Conshohocken headquarters. You will greet clients and visitors, manage badges, coordinate access, and maintain a welcoming, secure reception area.

You’ll support meetings, spaces, and daily operations with cross-functional partners across Facilities, Security, IT, and executive assistants. The role requires professional service for senior leaders and VIP visitors, with strong organizational and communication skills,

Qualifications

• Prior experience in corporate reception, hospitality, concierge, facilities support, or similar client-facing role.

Responsibilities

• Provide professional, high-touch reception and concierge-level service five days per week.
• Welcome guests, verify arrivals, coordinate visitor access and badges.
• Maintain a polished front desk, lobby, conference rooms, and related spaces.
• Assist with room reservations, catering coordination, and AV needs for meetings.
• Support headquarters operations with vendors, mail, and package handling.
• Provide basic tech support for conference rooms and virtual meetings.
• Assist with emergency procedures and incident escalation as needed.
• Perform general administrative tasks and data entry as required.

Skills

Reception experience

VIP visitor handling

Discretion & professionalism

Interpersonal skills

Strong communication

Tools

Visitor management systems

Badge/access systems

Room reservation tools

Microsoft Outlook

Microsoft Teams

Zoom

Slack

Job description

Hamilton Lane seeks a polished Senior Receptionist to lead front-of-house at our Conshohocken headquarters. You will greet clients and visitors, manage badges, coordinate access, and maintain a welcoming, secure reception area.

You’ll support meetings, spaces, and daily operations with cross-functional partners across Facilities, Security, IT, and executive assistants. The role requires professional service for senior leaders and VIP visitors, with strong organizational and communication skills,