Front Desk & Visitor Services Coordinator

Outcome HC; Stony Hill (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Outcome HC is seeking a Receptionist to manage front-desk duties, answer and route calls, and distribute patient information to relevant departments. The role requires professional communication with residents, visitors, and staff, while maintaining confidentiality and supporting administrative operations.

The ideal candidate will have at least one year of Receptionist experience, a High School diploma or higher, and proficient computer skills.

Qualifications

• One or more years of experience as a Receptionist.
• High School diploma or above.
• Follow all safety and security procedures with entrance doors.
• Interact with client and facility staff with professionalism in all facets of customer service.
• Maintain residents’ confidentiality.

Responsibilities

• Documentation and distribution of patient information to departments and agencies.
• Provide information to visitors and vendors as needed.
• Answer calls promptly and courteously.
• Direct calls to appropriate departments and leadership.
• Monitor sign-in/out protocols and entrances for safety.
• Assist with light secretarial duties.
• Provide visitor badges and manage deliveries to reception area.
• Ensure compliance with facility policies and procedures.

Skills

Customer service

Computer skills

Phone etiquette

Education

High School diploma or above

Tools

Intercom System

Job description

Outcome HC is seeking a Receptionist to manage front-desk duties, answer and route calls, and distribute patient information to relevant departments. The role requires professional communication with residents, visitors, and staff, while maintaining confidentiality and supporting administrative operations.

The ideal candidate will have at least one year of Receptionist experience, a High School diploma or higher, and proficient computer skills.