Front Desk Concierge – Unaccompanied Housing

Commander, Navy Installations Command; Bethesda (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

Commander, Navy Installations Command seeks a Front Desk Associate for Unaccompanied Housing to manage front desk operations, guest check-ins, and reservations using the PMS system. The role emphasizes guest security, privacy, and high-quality customer service.

Responsibilities include processing payments, handling inquiries, coordinating room assignments, and maintaining accurate records. The position requires flexibility for a 24-hour shift schedule and a professional, welcoming demeanor.

Qualifications

• Welcoming manner and positive attitude with guests.
• Effective communication skills for interactions and inquiries.
• Ability to handle complaints professionally and escalate as needed.
• Accurate handling of reservations, payments, and guest information.
• Willingness to work a rotating 24-hour shift schedule.

Responsibilities

• Maintain guest security and privacy; interact professionally with guests and provide local information.
• Utilize PMS to access reservations, register guests, change/cancel bookings, and issue room keys.
• Process check-ins/outs, verify information, and manage credit card authorizations.
• Assign rooms, issue CNA when needed, and record occupancy; manage cash handling tasks.
• Prepare financial reports, balance cash, inventory keys, and keep lobby clean; handle calls and Lost & Found items.

Skills

Customer service

Communication

Teamwork

Attention to detail

Shift adaptability

Tools

PMS software

Job description

Commander, Navy Installations Command seeks a Front Desk Associate for Unaccompanied Housing to manage front desk operations, guest check-ins, and reservations using the PMS system. The role emphasizes guest security, privacy, and high-quality customer service.

Responsibilities include processing payments, handling inquiries, coordinating room assignments, and maintaining accurate records. The position requires flexibility for a 24-hour shift schedule and a professional, welcoming demeanor.