Front Desk Clerk - Guest Services (Federal)

Naval District Washington (NDW) (NAF); Bethesda (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

Naval District Washington (NDW) (NAF) is seeking a front desk clerk for Unaccompanied Housing in Bethesda, MD. The role involves performing front desk functions for the lodging program, ensuring guest security and privacy, and delivering professional guest interactions with information on local attractions.

Shift work may occur 24/7 as needed. The position requires basic hospitality experience, strong communication skills, and the ability to handle reservations, payments, and report generation

Qualifications

• Preferred 6 months of hospitality operations experience.
• Proficient with a PC and common software programs.
• Clear and effective written and verbal English communication.

Responsibilities

• Maintain security and guest privacy at all times.
• Answer guest questions and provide information on local attractions.
• Handle guest complaints and involve management as needed.
• Use PMS to check reservations, register guests, and process payments.
• Register and assign rooms, issue keys, and manage room records.
• Prepare and reconcile cash deposits and close bank reports.

Skills

Guest services

Communication

English proficiency

Tools

PMS (Property Management System)

Job description

Naval District Washington (NDW) (NAF) is seeking a front desk clerk for Unaccompanied Housing in Bethesda, MD. The role involves performing front desk functions for the lodging program, ensuring guest security and privacy, and delivering professional guest interactions with information on local attractions.

Shift work may occur 24/7 as needed. The position requires basic hospitality experience, strong communication skills, and the ability to handle reservations, payments, and report generation