FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

Commander, Navy Installations Command; Bethesda (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

Commander, Navy Installations Command seeks a Front Desk Associate for Unaccompanied Housing to manage front desk operations, guest check-ins, and reservations using the PMS system. The role emphasizes guest security, privacy, and high-quality customer service.

Responsibilities include processing payments, handling inquiries, coordinating room assignments, and maintaining accurate records. The position requires flexibility for a 24-hour shift schedule and a professional, welcoming demeanor.

Qualifications

• Welcoming manner and positive attitude with guests.
• Effective communication skills for interactions and inquiries.
• Ability to handle complaints professionally and escalate as needed.
• Accurate handling of reservations, payments, and guest information.
• Willingness to work a rotating 24-hour shift schedule.

Responsibilities

• Maintain guest security and privacy; interact professionally with guests and provide local information.
• Utilize PMS to access reservations, register guests, change/cancel bookings, and issue room keys.
• Process check-ins/outs, verify information, and manage credit card authorizations.
• Assign rooms, issue CNA when needed, and record occupancy; manage cash handling tasks.
• Prepare financial reports, balance cash, inventory keys, and keep lobby clean; handle calls and Lost & Found items.

Skills

Customer service

Communication

Teamwork

Attention to detail

Shift adaptability

Tools

PMS software

Job description

FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

• Hiring Agency: Commander, Navy Installations Command

This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.

Key Responsibilities

Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines.

When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund.

Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.

May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports. Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.

Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.

Performs other related duties as assigned.

Which agency is hiring for this position?

This position is with Commander, Navy Installations Command, Department of the Navy.

What is the salary for this position?

The posted pay range is $21.61 – $23/hr.

What is the application deadline?

Applications close on 2026-11-15.

Who is eligible to apply?

This position is open under the 'Mspouse' hiring path.