Front Desk Concierge - Tax Season Client Services

H&R Block, Inc.; Town of Herkimer (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in person. You will schedule appointments, match clients with tax professionals, and help maintain an organized, professional environment during tax season.

This role offers hands-on experience in a tax office, with opportunities to grow into tax preparation or leadership. Availability for evenings and weekends is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Detail orientation

Office software

Education

High school diploma/GED

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in person. You will schedule appointments, match clients with tax professionals, and help maintain an organized, professional environment during tax season.

This role offers hands-on experience in a tax office, with opportunities to grow into tax preparation or leadership. Availability for evenings and weekends is required during peak season.