Front Desk & Client Concierge — Tax Season

H&R Block, Inc.; San Tan Valley (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients in person and support daily office operations. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience during tax season.

The role requires multitasking, strong communication, confidentiality, and basic computer skills (Microsoft Office, Teams, scheduling systems). Evening and weekend availability is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients to the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Customer service

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients in person and support daily office operations. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience during tax season.

The role requires multitasking, strong communication, confidentiality, and basic computer skills (Microsoft Office, Teams, scheduling systems). Evening and weekend availability is required.