Front Desk Client Concierge | Tax Season

H&R Block, Inc.; Pella (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to create a welcoming first impression and manage client check-in, scheduling, and document intake in a busy tax office.

The role supports daily operations alongside tax professionals and offers training and growth opportunities, including potential advancement into tax preparation or office leadership. This in-person position requires availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to create a welcoming first impression and manage client check-in, scheduling, and document intake in a busy tax office.

The role supports daily operations alongside tax professionals and offers training and growth opportunities, including potential advancement into tax preparation or office leadership. This in-person position requires availability evenings and weekends during tax season.