Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.

Haines City (FL)

On-site

USD 34,000 - 42,000

Part time

2 days ago

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Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist for in-person work. You will greet clients, manage scheduling, and support office operations alongside tax professionals.

The role emphasizes client service, organization, and confidentiality. Evening and weekend availability during tax season is required, with opportunities for growth into tax preparation or office leadership.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail.
Comfort using basic computer programs (MS Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.