Front Desk Concierge — Tax Office & Client Care

H&R Block, Inc.; Grenada (MS); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You’ll manage client scheduling, greet clients, and support daily office operations as part of a team of tax professionals.

This in-person role offers training, opportunities to advance into tax preparation or office leadership, and requires availability evenings and weekends during tax season. You’ll handle intake, document handling, and confidentiality.

Qualifications

• Experience in fast-paced client service.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic digital tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Multitasking

Communication

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You’ll manage client scheduling, greet clients, and support daily office operations as part of a team of tax professionals.

This in-person role offers training, opportunities to advance into tax preparation or office leadership, and requires availability evenings and weekends during tax season. You’ll handle intake, document handling, and confidentiality.