Front Desk Concierge — Client Experience for Tax Season

H&R Block, Inc.; Colonial Hills (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily office operations alongside a team of tax professionals.

This in-person role offers training and a stepping stone into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season. You will help maintain a professional client experience and handle confidential information with care.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, connect clients with appropriate tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily office operations alongside a team of tax professionals.

This in-person role offers training and a stepping stone into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season. You will help maintain a professional client experience and handle confidential information with care.