Front Desk Concierge for Client Service (Tax Season)

H&R Block, Inc.; Marion (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role supports client scheduling, check-in, document handling, and daily office operations alongside tax professionals.

You’ll handle calls, route clients to the right tax specialist, keep the front desk organized, and uphold client confidentiality. Evening and weekend availability during tax season is required to support busy periods.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities during the day.
• Proficient with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain front-desk organization and office cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role supports client scheduling, check-in, document handling, and daily office operations alongside tax professionals.

You’ll handle calls, route clients to the right tax specialist, keep the front desk organized, and uphold client confidentiality. Evening and weekend availability during tax season is required to support busy periods.