Front Desk Client Concierge - Tax Season Pro

H&R Block, Inc.; West Newton (Westmoreland County); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations in an in-person setting.

This role emphasizes strong interpersonal skills, attention to detail, and the ability to handle confidential client information with care. Tax season availability includes evenings and weekends as needed.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client service experience

Interpersonal skills

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations in an in-person setting.

This role emphasizes strong interpersonal skills, attention to detail, and the ability to handle confidential client information with care. Tax season availability includes evenings and weekends as needed.