Front Desk Concierge & Client Service Professional

H&R Block; Aurora (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, schedule appointments, and help match clients with the right tax professional based on their needs.

This role involves handling sensitive information with discretion, collaborating with team members, and maintaining a professional, organized office during tax season. Evening and weekend availability is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Ability to greet clients professionally and manage front-desk interactions.
• Strong organization and attention to detail for intake and document handling.
• Comfort with basic computer tools and scheduling software.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, scan and organize documents.
• Maintain clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, schedule appointments, and help match clients with the right tax professional based on their needs.

This role involves handling sensitive information with discretion, collaborating with team members, and maintaining a professional, organized office during tax season. Evening and weekend availability is required.