Front Desk Client Concierge | Tax Office

H&R Block, Inc.; Morton (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and manage daily front desk operations in-person at our Morton, IL office.

You will schedule appointments, connect clients with the right tax professional, and support a professional client experience. With training provided, this role can lead toward tax preparation or office leadership, and requires availability for evenings and weekends during tax season while collaborating with a team of tax

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; team collaboration.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments and match clients with tax professionals.
• Manage client check-in and intake documents.
• Maintain clean, organized office environment.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Client-centric

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Office scheduling

Evenings & weekends availability

Education

High school diploma/GED

Experience in hospitality/call center/customer service

Receptionist/front desk/administrative experience

Experience in tax/financial services environment

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and manage daily front desk operations in-person at our Morton, IL office.

You will schedule appointments, connect clients with the right tax professional, and support a professional client experience. With training provided, this role can lead toward tax preparation or office leadership, and requires availability for evenings and weekends during tax season while collaborating with a team of tax