In-Person Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Mattoon (IL); Presencial; USD 21.000 - 37.000; Tempo parcial

Resumo da vaga

H&R Block in Mattoon, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, check-in clients, and coordinate with tax professionals to ensure a smooth client experience.

The role requires flexibility to work evenings and weekends during tax season, strong communication, organizational skills, and proficiency with basic computer tools.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, Teams) and scheduling systems.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Client service

Multitasking

Communication

Team collaboration

Organizational skills

Computer skills

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da vaga

H&R Block in Mattoon, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, check-in clients, and coordinate with tax professionals to ensure a smooth client experience.

The role requires flexibility to work evenings and weekends during tax season, strong communication, organizational skills, and proficiency with basic computer tools.