Front Desk Concierge: Luxury Resort WOW Moments

MGM Resorts International; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meals in Aria employee diningroom

Free parking on and off-shift at MGM

Health & Income Protection benefits

Professional and personal development

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International in Las Vegas is seeking a Front Desk Representative to greet guests, assist with arrivals and departures, and deliver personalized service in a luxury resort setting.

You will manage check-ins/outs, promote MGM Rewards, and collaborate with Housekeeping to ensure an exceptional stay for every guest. The role requires flexibility and strong interpersonal skills.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED.
• One year of guest-facing customer service experience preferred
• Six months of cash handling experience preferred

Responsibilities

• Welcome guests and provide memorable service while anticipating needs.
• Manage guest check-ins, check-outs, and arrivals/departures smoothly.
• Promote MGM Rewards enrollment and benefits.
• Coordinate with Housekeeping and other departments to meet guest expectations.
• Process payments and balance cash and transactions according to procedures

Skills

Customer service

Cash handling

Communication skills

Shift flexibility

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas is seeking a Front Desk Representative to greet guests, assist with arrivals and departures, and deliver personalized service in a luxury resort setting.

You will manage check-ins/outs, promote MGM Rewards, and collaborate with Housekeeping to ensure an exceptional stay for every guest. The role requires flexibility and strong interpersonal skills.