Front Desk & Concierge Guest Services Pro

Wet Willie's; Lanett (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Wet Willie's in Lanett, AL seeks a Guest Service Representative to warmly check guests in and out and provide concierge-style services. Experience in front office, PBX, and concierge is preferred.

Must work a flexible schedule including evenings, weekends, and holidays. Candidates should have excellent customer service and strong written and oral communication skills, plus computer and fax machine knowledge.

Qualifications

• 1 year’s experience in customer service preferred.
• Experience in front desk or hotel operations a plus.
• Strong written and verbal communication skills.

Responsibilities

• Check guests in and out in a courteous, professional manner.
• Provide concierge services and guest information.
• Assist with reservations and room assignments.
• Maintain front desk area and support housekeeping coordination.

Skills

Customer service

Communication

Multitasking

Front desk

Tools

Excel

PowerPoint

Database management systems

Job description

Wet Willie's in Lanett, AL seeks a Guest Service Representative to warmly check guests in and out and provide concierge-style services. Experience in front office, PBX, and concierge is preferred.

Must work a flexible schedule including evenings, weekends, and holidays. Candidates should have excellent customer service and strong written and oral communication skills, plus computer and fax machine knowledge.