Front Desk & Guest Services Specialist

Siegel Group Nevada Inc; Montgomery (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Siegel Group Nevada Inc is seeking a Customer Service Representative for our Montgomery, AL property. You will greet guests, answer phones, manage room openings, and process cash transactions to ensure a smooth guest experience.

This role requires a HS Diploma or equivalent and at least 6 months of customer service experience, with weekend and holiday shifts common. You will help keep the office orderly, post ads, and assist residents with daily needs.

Qualifications

• HS Diploma or equivalent.
• 6 months customer service experience.

Responsibilities

• Greet customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Know knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.
• Other duties as assigned.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Siegel Group Nevada Inc is seeking a Customer Service Representative for our Montgomery, AL property. You will greet guests, answer phones, manage room openings, and process cash transactions to ensure a smooth guest experience.

This role requires a HS Diploma or equivalent and at least 6 months of customer service experience, with weekend and holiday shifts common. You will help keep the office orderly, post ads, and assist residents with daily needs.