Guest Services Specialist: Front Desk & Concierge

Springhill Suites Colonnade; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Springhill Suites Colonnade in Birmingham, AL seeks a courteous Front Desk Guest Services Associate to welcome guests, manage check-ins/check-outs, and provide concierge assistance. You will handle phone inquiries, assist with reservations, and coordinate with housekeeping to keep operations smooth.

Ideal candidates bring 1 year of customer service experience, strong communication skills, and the ability to multitask under pressure.

Qualifications

• 1 year of customer service experience preferred in hotel, F&B, or related field.
• Flexibility to work evenings, weekends, and holidays is required.
• Excellent written and verbal communication skills and computer literacy.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and route phone calls using proper telephone etiquette.
• Provide concierge services and information on local attractions.
• Maintain front desk area and coordinate with housekeeping and maintenance as needed.

Skills

Excellent communication

Data entry

Phone etiquette

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Data entry

Database management systems

Job description

Springhill Suites Colonnade in Birmingham, AL seeks a courteous Front Desk Guest Services Associate to welcome guests, manage check-ins/check-outs, and provide concierge assistance. You will handle phone inquiries, assist with reservations, and coordinate with housekeeping to keep operations smooth.

Ideal candidates bring 1 year of customer service experience, strong communication skills, and the ability to multitask under pressure.