Evening Front Desk Specialist & Concierge Agent

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. in Birmingham, Alabama is looking for a Guest Services Associate. In this role, you will ensure checking in and out of guests in a courteous manner, while maintaining high standards of service. Candidates need to be flexible with working hours, including evenings and weekends, and demonstrate excellent communication skills.

Experience in hospitality is preferred and training will be provided to help enhance your skills in guest services.

Qualifications

• 1 year of experience in customer service, hospitality, or related fields.
• Ability to manage disruptions and remain composed under pressure.
• Proficiency in using front office equipment.

Responsibilities

• Check guests in and out with courtesy and professionalism.
• Serve as a concierge by providing helpful local information.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer service skills

Excellent communication

Ability to multi-task

Emotional intelligence

Flexibility and adaptability

Education

High school diploma or G.E.D.

Tools

Microsoft Word

Excel

PowerPoint

Database management systems

Job description

Kaizen Lab Inc. in Birmingham, Alabama is looking for a Guest Services Associate. In this role, you will ensure checking in and out of guests in a courteous manner, while maintaining high standards of service. Candidates need to be flexible with working hours, including evenings and weekends, and demonstrate excellent communication skills.

Experience in hospitality is preferred and training will be provided to help enhance your skills in guest services.