Front Desk Concierge & Guest Services Leader

Cardinal Group Companies; Indianapolis (IN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Cardinal Group Companies is seeking a Concierge in Indianapolis to lead front desk operations and deliver a hospitality-first experience. You will greet residents and guests, manage inquiries, and coordinate packages and maintenance requests.

The role requires strong communication, organization, and a professional demeanor. The position is on-site at our Indy property, with responsibilities including visitor management, calendar coordination, and ensuring a clean lobby environment.

Qualifications

• Must have customer service or hospitality experience.
• Friendly, professional demeanor required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient use of Microsoft Word and Outlook.

Responsibilities

• Serves as the first point of contact for residents, prospective residents, parents, and visitors.
• Greets everyone warmly in person and on the phone and directs inquiries to the right team member.
• Delivers a hospitality-first experience at the front desk so residents and guests feel welcomed and informed.
• Monitors building access and visitor check-in and follows safety procedures.
• Receives, logs, and distributes resident packages and deliveries accurately and on time.
• Takes maintenance requests and routes them to the appropriate team member and follows up.
• Keeps lobby and front desk areas clean and presentable.
• Contributes to the team by taking on additional tasks as needed.
• Completes required company training.

Skills

Customer service

Communication

Organization

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

Cardinal Group Companies is seeking a Concierge in Indianapolis to lead front desk operations and deliver a hospitality-first experience. You will greet residents and guests, manage inquiries, and coordinate packages and maintenance requests.

The role requires strong communication, organization, and a professional demeanor. The position is on-site at our Indy property, with responsibilities including visitor management, calendar coordination, and ensuring a clean lobby environment.