Concierge

Cardinal Group Companies; Indianapolis (IN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Cardinal Group Companies is seeking a Concierge in Indianapolis to lead front desk operations and deliver a hospitality-first experience. You will greet residents and guests, manage inquiries, and coordinate packages and maintenance requests.

The role requires strong communication, organization, and a professional demeanor. The position is on-site at our Indy property, with responsibilities including visitor management, calendar coordination, and ensuring a clean lobby environment.

Qualifications

• Must have customer service or hospitality experience.
• Friendly, professional demeanor required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient use of Microsoft Word and Outlook.

Responsibilities

• Serves as the first point of contact for residents, prospective residents, parents, and visitors.
• Greets everyone warmly in person and on the phone and directs inquiries to the right team member.
• Delivers a hospitality-first experience at the front desk so residents and guests feel welcomed and informed.
• Monitors building access and visitor check-in and follows safety procedures.
• Receives, logs, and distributes resident packages and deliveries accurately and on time.
• Takes maintenance requests and routes them to the appropriate team member and follows up.
• Keeps lobby and front desk areas clean and presentable.
• Contributes to the team by taking on additional tasks as needed.
• Completes required company training.

Skills

Customer service

Communication

Organization

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

R200A - Industry Indy
421 N Pennsylvania St
Indianapolis, IN 46204, USA

Description

COMPENSATION: Hourly Rate, plus Benefits eligibility

SUMMARY

A Cardinal Group Concierge is an adaptive, outgoing, and hardworking leader. This position requires the ability to maintain high quality customer service and lead the front desk team.

RESPONSIBILITIES(Included but not limited to)

RESPONSIBILITIES

• Serves as the first point of contact for residents, prospective residents, parents, and visitors. Greets everyone warmly in person and on the phone, answers questions, and directs inquiries to the right team member.
• Delivers a hospitality-first experience at the front desk so every resident and guest feels welcomed, informed, and taken care of.
• Monitors building access and visitor check-in, and follows community safety and security procedures.
• Receives, logs, and distributes resident packages and deliveries accurately and on time.
• Takes maintenance requests and resident concerns, routes them to the appropriate team member, and follows up as needed.
• Keeps the lobby, front desk, and amenity spaces clean, organized, and presentable at all times.
• Uses Microsoft Word and Outlook to create documents, send emails, and manage calendars and appointments.
• Contributes to the team by taking on additional tasks as needed.
• Completes required company training.

  QUALIFICATIONS

  • High school diploma or equivalent.
  • Customer service or hospitality experience preferred.
  • Friendly, professional, and approachable demeanor.
  • Excellent verbal and written communication skills.
  • Strong organization and attention to detail.
  • Ability to use Microsoft Word and Outlook accurately and effectively.
  • Ability to lift up to 40 pounds.
  • Ability to work up to 40 hours per week, including evenings and weekends.
  • Ability to live out the company’s culture and core values every day.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Memberencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.