Front Desk Concierge: Guest Experience Specialist

Stonebridge Companies; Addison (TX); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Stonebridge Companies’ Addison property seeks a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out, guest records accuracy, and exceptional service. The role requires handling guest inquiries, payments, and reservations with a focus on guest satisfaction.

Qualified candidates have prior front desk or guest service experience, proficiency with property management systems, and basic office software skills.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers.

Skills

Customer Service

Communication

Cash Handling

Front Desk Software

Attention to Detail

Teamwork

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies’ Addison property seeks a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out, guest records accuracy, and exceptional service. The role requires handling guest inquiries, payments, and reservations with a focus on guest satisfaction.

Qualified candidates have prior front desk or guest service experience, proficiency with property management systems, and basic office software skills.