Front Desk Guest Services Associate

Stonebridge Companies; Needham (MA); Hybride; USD 25 000 - 28 000; Plein temps

Résumé du poste

Stonebridge Companies in Needham, MA is seeking a Guest Service Agent to welcome guests, register arrivals, and ensure accurate records. The role emphasizes guest satisfaction and smooth front desk operations within a busy hotel environment.

You will handle payments, coordinate with housekeeping, and assist guests with reservations and local recommendations. Flexibility for evenings and weekends is expected in a dynamic hospitality setting.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems.
• Ability to handle cash transactions accurately.

Responsabilités

• Greet guests, check-in and assign rooms.
• Verify guest credit and payment methods.
• Maintain accurate guest accounts in the PMS.
• Balance cash and post charges to ledgers.
• Answer inquiries about hotel services and local attractions.

Connaissances

Customer Service

Communication

Cash Handling

PMS Proficiency

Office Software

Attention to Detail

Outils

Property Management Systems

Description du poste

Stonebridge Companies in Needham, MA is seeking a Guest Service Agent to welcome guests, register arrivals, and ensure accurate records. The role emphasizes guest satisfaction and smooth front desk operations within a busy hotel environment.

You will handle payments, coordinate with housekeeping, and assist guests with reservations and local recommendations. Flexibility for evenings and weekends is expected in a dynamic hospitality setting.