Front Desk Guest Experience Specialist

Stonebridge; Walnut Creek (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Walnut Creek, CA is seeking a Guest Service Agent to ensure smooth check-in/check-out and maintain guest records. You will interact with guests, handle payments, and support front office operations.

The role requires strong customer service, effective communication, and familiarity with property management systems and basic office software. Flexible shifts and a patient, detail-oriented approach are essential.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers.
• Coordinate with housekeeping and maintenance to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Attention to detail

Organizational skills

Tools

Property management systems

Microsoft Office

Job description

Stonebridge in Walnut Creek, CA is seeking a Guest Service Agent to ensure smooth check-in/check-out and maintain guest records. You will interact with guests, handle payments, and support front office operations.

The role requires strong customer service, effective communication, and familiarity with property management systems and basic office software. Flexible shifts and a patient, detail-oriented approach are essential.