Front Desk Concierge – Guest Experience Leader

Grand Hyatt Nashville; Nashville (TN); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free parking

Job summary

Grand Hyatt Nashville is seeking a Front Desk Agent to welcome guests and set the tone for an exceptional stay, from arrival to departure.

You will manage check-ins/outs, answer inquiries, handle reservations and payments, coordinate with housekeeping, and offer concierge recommendations while upholding hotel policies and security standards. A high school diploma and hospitality mindset are preferred; pay rate is $18.00/hour.

Qualifications

• Experience in hospitality or front desk preferred.
• Proficiency in Microsoft Office; PMS experience a plus.
• High attention to guest service in a dynamic environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

Skills

Guest service

Communication

Multitasking

Teamwork

Flexibility

Education

High school diploma

Hospitality coursework preferred

Tools

MS Office

PMS experience

Job description

Grand Hyatt Nashville is seeking a Front Desk Agent to welcome guests and set the tone for an exceptional stay, from arrival to departure.

You will manage check-ins/outs, answer inquiries, handle reservations and payments, coordinate with housekeeping, and offer concierge recommendations while upholding hotel policies and security standards. A high school diploma and hospitality mindset are preferred; pay rate is $18.00/hour.