Front Office Leader: Guest Service & Ops Manager

Grand Hyatt Nashville; Nashville (TN); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision (HSA)

Company-paid disability & life 보험

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Résumé du poste

Grand Hyatt Nashville is seeking an Assistant Front Office Manager to lead the front desk, reservations, guest registration, bell services, and related operations in Nashville. The role focuses on delivering exceptional guest service, optimizing staffing, and supporting profitability.

You will supervise teams, manage schedules and payroll, and ensure adherence to service standards while lifting guest satisfaction and efficiency across the front office and related departments.

Qualifications

• Bachelor’s degree in Management, Hotel Administration, Business, or a related field.
• Minimum 2 years of experience in front desk operations, including at least 1 year of night audit or supervisory experience.
• Equivalent combinations of education and relevant experience will be considered.

Responsabilités

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes.
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.
• Other duties as assigned.

Connaissances

Leadership

Team development

Problem-solving

Front office operations

Communication

Organization

Time management

Formation

Bachelor’s degree in Management/Hotel Administration/Business

Description du poste

Grand Hyatt Nashville is seeking an Assistant Front Office Manager to lead the front desk, reservations, guest registration, bell services, and related operations in Nashville. The role focuses on delivering exceptional guest service, optimizing staffing, and supporting profitability.

You will supervise teams, manage schedules and payroll, and ensure adherence to service standards while lifting guest satisfaction and efficiency across the front office and related departments.