Front Desk Concierge & Guest Experience

careershub-highgate; Richland (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Free Life Insurance

401K

PTO/Holiday Pay

Hotel Room Stay Discounts

Discounted Parking

Job summary

The Guest Service Agent at Highgate Hotels provides attentive, courteous service during check-in, stay and checkout, while aiming to maximize occupancy and revenue. You greet guests, assist with reservations, and handle inquiries with a professional Front Desk approach.

Proficiency in cash handling, upselling promotions, and maintaining hotel standards is essential. Flexible hours, strong communication, and a welcoming demeanor are expected in this global hospitality team.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent.
• Computer experience required.
• Flexible and long hours sometimes required.
• Must be able to multitask and prioritize departmental functions.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain proper operation of the PBX console and Front Desk systems.
• Answer guest inquiries about services, facilities and hours.
• Balance and prepare shift closing paperwork and reports.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be aware of rates, packages, and promotions.

Skills

Customer service

Communication

Multitasking

Cash handling

Teamwork

Education

High School diploma or equivalent

Job description

The Guest Service Agent at Highgate Hotels provides attentive, courteous service during check-in, stay and checkout, while aiming to maximize occupancy and revenue. You greet guests, assist with reservations, and handle inquiries with a professional Front Desk approach.

Proficiency in cash handling, upselling promotions, and maintaining hotel standards is essential. Flexible hours, strong communication, and a welcoming demeanor are expected in this global hospitality team.