Premium Guest Bellman & Luggage Concierge

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Bellman-Valet to assist guests with luggage during arrival and departure, park and retrieve vehicles, and deliver courteous service according to hotel standards. This role requires a high school diploma or GED, basic computer skills, and hospitality experience.

You will maintain guest confidentiality and support front desk colleagues as needed.

Qualifications

• High School Graduate or GED or Work Equivalent
• Computer skills required; familiarity with Microsoft Office preferred
• Experience in hospitality industry preferred

Responsibilities

• Provide excellent customer service and maintain a professional demeanor
• Maintain guest relations and guest confidentiality
• Assist with luggage for arrivals/departures and coordinate group luggage requirements
• Assist front desk with tours and emergencies to protect guests and property
• Maintain knowledge of hotel services, hours, rates, and promotions
• Document guest calls/requests and manage keys securely

Skills

Guest relations

Customer service

Communication skills

English proficiency

Mobility/physical stamina

Education

High School Diploma / GED

Work-equivalent experience

Tools

Hotel systems

Microsoft Office

Job description

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Bellman-Valet to assist guests with luggage during arrival and departure, park and retrieve vehicles, and deliver courteous service according to hotel standards. This role requires a high school diploma or GED, basic computer skills, and hospitality experience.

You will maintain guest confidentiality and support front desk colleagues as needed.