Guest Services Associate - Front Desk

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

NGIS Norfolk NS is seeking a professional front desk associate to greet guests, handle reservations, process payments and provide information about local attractions. You will manage a multi-line telephone system, ensure lobby appearance, and maintain guest safety and privacy in a busy lodging environment.

You will coordinate with Front Office staff, balance shift transactions, and use the PMS to access guest information, verify registrations, and assist with check-in/out while delivering

Qualifications

• One year of front desk or general office clerical experience.
• Experience with guest services and reservations.
• Ability to handle payments and balance cash register.
• Knowledge of lodging facilities, amenities, and local attractions.
• Willingness to work weekends and holidays.

Responsibilities

• Greet and assist guests, answer questions about lodging facilities and local attractions.
• Process reservations, payments, check-in/out, and issue receipts.
• Maintain lobby appearance and front desk security.
• Use PMS to manage reservations and guest records.
• Balance shift transactions and prepare daily reports.
• Communicate with staff and escalate issues to supervisor.

Skills

Welcoming attitude

Effective communication

Guest service

Reservations handling

PMS familiarity

Telephone system

Cash handling

Problem resolution

Tools

PMS

POS

Phone system

Job description

NGIS Norfolk NS is seeking a professional front desk associate to greet guests, handle reservations, process payments and provide information about local attractions. You will manage a multi-line telephone system, ensure lobby appearance, and maintain guest safety and privacy in a busy lodging environment.

You will coordinate with Front Office staff, balance shift transactions, and use the PMS to access guest information, verify registrations, and assist with check-in/out while delivering