Guest Services Associate – Front Desk

Commonwealth-Lodging-Management-LL; The Dell (MS); On-site; USD 27,000 - 32,000; Full time

Job summary

Commonwealth Lodging Management is seeking a diligent Guest Service Agent to welcome guests, manage check-ins/outs, and provide accurate information about hotel services and local attractions. You will maintain professionalism, handle payments, and coordinate with housekeeping and other departments to ensure guest satisfaction.

The role emphasizes strong English communication, 1–2 years in guest services, and familiarity with hotel property management systems.

Qualifications

• High School Graduate or GED or Work Equivalent.
• Computer skills required; familiarity with Microsoft Office preferred.
• Minimum of 1–2 years of experience as a Guest Service Agent preferred.
• Good understanding of English language with strong written and verbal communication.

Responsibilities

• Be in proper uniform with a nametag and greet guests.
• Maintain knowledge of hotel features, rates, promotions, and daily occupancy.
• Respond to guest inquiries and assist with local attractions.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Commonwealth Lodging Management is seeking a diligent Guest Service Agent to welcome guests, manage check-ins/outs, and provide accurate information about hotel services and local attractions. You will maintain professionalism, handle payments, and coordinate with housekeeping and other departments to ensure guest satisfaction.

The role emphasizes strong English communication, 1–2 years in guest services, and familiarity with hotel property management systems.