Front Desk: Guest Services Specialist

Commonwealth-Lodging-Management-LL; Columbia (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

Commonwealth Lodging Management LLC in Columbia, SC seeks a Guest Service Agent to warmly welcome guests, manage inquiries, and ensure smooth check-in/out using the hotel PMS.

The role requires 1–2 years experience, strong English communication, basic computer skills, and the ability to work nights, weekends, and holidays; you will assist with payments, promotions, and emergencies as needed.

Qualifications

• High School Diploma or GED required, or equivalent work experience.
• 1–2 years of Guest Service Agent experience preferred.
• Good English language communication skills, both written and verbal.
• Computer skills and familiarity with Microsoft Office preferred.
• Experience with hotel property management systems preferred.

Responsibilities

• Provide guest services with a friendly, professional demeanor.
• Answer telephone within 3 rings with proper greeting.
• Verify guest information on arrival/departure and maintain confidentiality.
• Process payments according to hotel cash handling procedures.
• Maintain knowledge of hotel features, services, rates, and promotions.
• Record wake-up calls and communicate guest needs to relevant departments.
• Assist in emergencies to protect guests and property and return to normal operations.

Skills

Communication skills

English proficiency

Microsoft Office

Hotel PMS familiarity

Cash handling

Education

High School Diploma or GED

Tools

Hotel PMS

Job description

Commonwealth Lodging Management LLC in Columbia, SC seeks a Guest Service Agent to warmly welcome guests, manage inquiries, and ensure smooth check-in/out using the hotel PMS.

The role requires 1–2 years experience, strong English communication, basic computer skills, and the ability to work nights, weekends, and holidays; you will assist with payments, promotions, and emergencies as needed.