Front Desk Concierge – Guest Experience

Stonebridge Companies; Greenwood Village (CO); On-site; USD 26,000 - 29,000; Full time

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Greenwood Village, CO to ensure smooth check-in/check-out and provide outstanding guest services. You will manage reservations, payments, and guest inquiries, supporting front office operations and maintaining accurate guest records.

The role emphasizes strong customer service, cash handling, and proficiency with property management systems, with a focus on delivering high guest satisfaction in a hotel setting.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency with property management systems and MS Office.
• Ability to handle cash transactions and basic bookkeeping.
• Strong customer service, communication, and problem-solving skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest credit and establish payment methods.
• Maintain accurate records using the property management system.
• Compute bills, collect payments, and make change.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations and answer guest questions.
• Transmit and receive guest messages by phone or switchboard.

Skills

Customer service

Communication

Cash handling

Bookkeeping

Organizational skills

Independent work

Front desk experience

PMS software

Tools

MS Word

MS Excel

Property management system (PMS)

Job description

Stonebridge Companies is seeking a Guest Service Agent in Greenwood Village, CO to ensure smooth check-in/check-out and provide outstanding guest services. You will manage reservations, payments, and guest inquiries, supporting front office operations and maintaining accurate guest records.

The role emphasizes strong customer service, cash handling, and proficiency with property management systems, with a focus on delivering high guest satisfaction in a hotel setting.