Front Desk Agent - Guest Services & Reservations

Stonebridge Companies; Golden (CO); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Tuition aid

Travel perks

Job summary

Stonebridge Companies in Golden, Colorado seeks a Guest Service Agent to manage guest check-in and check-out procedures, maintain records, and provide exceptional service.

The ideal candidate has hotel experience, strong communication skills, and proficiency in property management systems. They will be responsible for handling inquiries, payments, and reservations while ensuring guest satisfaction in a flexible work environment.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Compute bills, collect payments, and make change for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Problem-solving

Basic bookkeeping

Organizational skills

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies in Golden, Colorado seeks a Guest Service Agent to manage guest check-in and check-out procedures, maintain records, and provide exceptional service.

The ideal candidate has hotel experience, strong communication skills, and proficiency in property management systems. They will be responsible for handling inquiries, payments, and reservations while ensuring guest satisfaction in a flexible work environment.