Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; Bellevue (WA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

401(k) & Retirement Savings Plan (RSP)

Paid Time Off

Paid Holidays

Tuition Reimbursement

Job summary

Hyatt Regency Bellevue on Seattle's Eastside in Bellevue, WA is seeking a Front Office Manager to lead Front Office and Guest Services operations. You will oversee Front Desk, Concierge, Bell, and related services, driving exceptional guest experiences and developing colleagues in a dynamic luxury-hospitality setting.

The role requires strong leadership, customer service excellence, and the ability to maintain Hyatt standards while guiding a team through daily operations and guest interactions.

Qualifications

• Three years or more of progressive hotel Front Office, Guest Services, or Rooms Management experience.
• Strong leadership and coaching abilities.
• Excellent guest service and communication skills.
• Knowledge of Hyatt standards and agile ways of working.

Responsibilities

• Lead the short- and long-term planning and daily management of the hotel’s Front Office and Guest Services operations.
• Oversee Front Desk and Guest Services functions.
• Direct, develop, and hold accountable the Front Office leadership team and colleagues.
• Establish and maintain consistent standards for arrival, check-in, stay, departure, guest communication, cash handling, and service delivery.
• Ensure that guests receive warm, efficient, personalized, and consistent service throughout their stay.

Job description

Hyatt Regency Bellevue on Seattle's Eastside in Bellevue, WA is seeking a Front Office Manager to lead Front Office and Guest Services operations. You will oversee Front Desk, Concierge, Bell, and related services, driving exceptional guest experiences and developing colleagues in a dynamic luxury-hospitality setting.

The role requires strong leadership, customer service excellence, and the ability to maintain Hyatt standards while guiding a team through daily operations and guest interactions.