Front Desk Concierge: Elevate Guest Experience

Ascent Hospitality; Birmingham (AL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to deliver exceptional guest service, handle check-in/out, and respond to guest needs with a friendly, professional demeanor.

The role requires strong communication, computer skills, and the ability to manage multiple tasks in a fast-paced hotel environment. We offer a benefits package and a team-driven culture focused on memorable guest experiences.

Qualifications

• Excellent communication and organizational skills.
• Ability to read, write and speak English clearly with guests and team members.
• Proficient with computers and basic office equipment.

Responsibilities

• Greet guests with a friendly welcome and provide information about hotel services and amenities.
• Handle registrations, payments, and check-out processes efficiently.
• Upsell services to maximize occupancy and revenue while maintaining brand standards.

Skills

Communication

Organization

English proficiency

Computer literacy

Customer service

Education

High school diploma

Some college preferred

Tools

Front desk software

Job description

Ascent Hospitality is seeking a Front Desk Agent to deliver exceptional guest service, handle check-in/out, and respond to guest needs with a friendly, professional demeanor.

The role requires strong communication, computer skills, and the ability to manage multiple tasks in a fast-paced hotel environment. We offer a benefits package and a team-driven culture focused on memorable guest experiences.