Front Desk Concierge & Guest Experience

Ascent Hospitality; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to greet guests, check them in and out, and provide information about rooms, rates, and local amenities. The role requires strong communication, a professional demeanor, and the ability to upsell services while maintaining brand standards.

You will join a team focused on guest satisfaction and operate with flexible shifts in a hospitality-driven environment. Ascent Hospitality offers competitive benefits, including health/dental/vision, a 401(k)

Qualifications

• Must have excellent communication and organizational skills.
• Ability to understand, read, write, and speak English and communicate with guests.
• Experience in customer service or hospitality is preferred.

Responsibilities

• Greet guests promptly with a friendly welcome and assist with check-in/check-out.
• Provide information about hotel services, local attractions, and room rates; upsell when appropriate.
• Maintain brand standards and ensure security and accuracy in payment processing.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Some college preferred

Tools

Computer literacy

Office equipment

Job description

Ascent Hospitality is seeking a Front Desk Agent to greet guests, check them in and out, and provide information about rooms, rates, and local amenities. The role requires strong communication, a professional demeanor, and the ability to upsell services while maintaining brand standards.

You will join a team focused on guest satisfaction and operate with flexible shifts in a hospitality-driven environment. Ascent Hospitality offers competitive benefits, including health/dental/vision, a 401(k)