Guest Experience Specialist — Front Desk

Ascent Hospitality; Meridian (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to provide exceptional service to hotel guests. The candidate will be responsible for greeting guests, handling check-ins and check-outs, and managing guest requests effectively.

The ideal candidate will have excellent communication skills and prior experience in a customer service role within the hospitality industry. This position offers a professional environment and the opportunity to work with a dynamic team.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Must be able to communicate in English.
• Ability to work without constant supervision.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in.
• Provide information about the hotel and its amenities.
• Handle cash and balance the cash bank.

Skills

Excellent communication skills

Organizational skills

Customer service skills

Ability to work flexible hours

Education

High school education or equivalent

Some college preferred

Tools

Computer

Office equipment (copier, printer, etc.)

Job description

Ascent Hospitality is seeking a Front Desk Agent to provide exceptional service to hotel guests. The candidate will be responsible for greeting guests, handling check-ins and check-outs, and managing guest requests effectively.

The ideal candidate will have excellent communication skills and prior experience in a customer service role within the hospitality industry. This position offers a professional environment and the opportunity to work with a dynamic team.