Guest Experience Specialist - Front Desk

Double Tree Hotel - Montgomery; Montgomery (AL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to deliver a welcoming guest experience, manage check-in/check-out, and assist guests with room selection and hotel services.

Ideal candidates have strong English communication, hospitality experience, and the ability to work flexible shifts. Familiarity with computer systems and office equipment is a plus, with a focus on accurate records and service excellence.

Qualifications

• High school education or equivalent is required.
• Some college preferred.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Provide information about hotel, rooms, rates, and amenities.
• Process payments and verify guest identity and payment methods.
• Maintain professional appearance and adherence to brand standards.
• Coordinate with housekeeping to ensure room availability and readiness.

Skills

Customer service

Communication skills

Organizational skills

English proficiency

Computer literacy

Flexible hours

Education

High school education or equivalent

Some college preferred

Tools

Office equipment operation

Job description

Ascent Hospitality is seeking a Front Desk Agent to deliver a welcoming guest experience, manage check-in/check-out, and assist guests with room selection and hotel services.

Ideal candidates have strong English communication, hospitality experience, and the ability to work flexible shifts. Familiarity with computer systems and office equipment is a plus, with a focus on accurate records and service excellence.